Manage the remote installation of specific F&I Solutions Products.
Ensure that continuous updates, notes and case statuses are kept updated throughout the entire implementation cycle - start to finish
Meet and/or exceed pre-determined service level agreements for installation
Interact cross functionally with other teams to initiate a successful implementation
Keep abreast of new products and functionality enhancements
Foster teamwork and innovative thinking
Meet and/or exceed assigned performance goals for case turnaround and installation
Required Education, Experience, Knowledge and skills
Associate's Degree preferred and/or equivalent job experience
Minimum of 1 year of experience in a data entry or analytics role
Minimum 1 years of experience in a customer facing role (account management, customer service, sales.) Hands on experience working directly with customer/dealers
Demonstrated experience working closely with a team environment, working cross functionally
Strong organizational and administrative skills with attention to detail. Strong problem solving and decision making skills with the ability to follow through independently.
Strong analytical and communication (verbal and written) skills with a strong work ethic able to manage multiple priorities
Demonstrated ability to self-learn complex subject matter quickly.
Able to identify and implement process efficiencies to meet service targets
Highly developed sense of integrity and commitment to customer satisfaction
Proficiency in Microsoft Excel, Word is a Plus
SalesForce knowledge or experience is a Plus
Strong understanding of the auto industry and how a dealership operates. Background in auto sales, operations and/or Dealertrack is a Plus
Does this position have direct reports? _X__NO ___YES If Yes, estimated # Click here to enter text.
Reports to: _X_ Supervisor ___Manager level ___Director level ___VP or above