Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions via email, fax or telephone about sales taxes and motor vehicle fees and requirements, and entering data into the computer. Follow up phone calls to customers may be necessary. May be required to perform the duties of Courier, that includes the delivery and pick up of documentation, registration and license plates from local DMV offices and customers within the region. May be required to assist with the document scanning process.
Processing Teams (1-5, OLRS & Stars):
1.) Examines documents submitted by customers for motor vehicle titles and registrations. Completes paperwork to process title and registration transactions for at least ONE state and ONE TEAM.
2.) Verifying the following information including, but not limited to: verifying taxes and fees, license plate, lienholder information, owner's information and mileage to the vehicle's registration.
3.) Process transaction in OLRS/Stars if applicable.
4.) All other duties and tasks as assigned.
Q/A- Cash out-Shipping Teams:
1.) Reviews transactions submitted by Processing Team for <25 states proficiently to ensure the transaction is complete and ready for DMV processing.
2.) Verifying the following information including: verifying taxes and fees, license plate, lienholder information, owner's information and mileage to the vehicle's registration.
3.) Matches checks to transactions prior to shipping transactions to DMV.
4.) Responsible for accurate shipping of transactions to Vendors/Registrants/Dealers daily.
1.) Match paperwork for pending transactions for all Processing Teams.
2.) Respond to emails from Clients and Client Services for specific Processing Teams.
3.) Answer/return phone calls for all Processing Teams.
1.) General understanding of paperwork and paperwork order.
2.) Understand the process (QA/CRS/Exceptions) so that deals are filed correctly.
3.) Prioritize Must Go's so that they go to QA/Supervisor by 2:00pm.
4.) Prioritize New York and OLRS transactions for revenue.
5.) Pull deals apart and put them back together correctly for all steps in the process (QA1, QA2, Append, Invoices).
6.) QA paperwork if necessary.
7.) Operate scanning software to scan and validate that scans export properly.
8.) All other duties and tasks as assigned.
Assist external TMs with questions about transactions and/or state processing requirements.
Required Knowledge and skills
Education: High School Diploma or Equivalent Details:
Experience: 0-2 yrs Details: Knowledge of CA DMV rules or DMV experience a plus
5.) Excellent communications skills (verbal and written)
6.) Strong attention to detail
7.) Ability to multi-task
8.) Basic computer skills, proficient in Microsoft Office products
9.) Organizational skills
10.) Ability to work in a fast-paced environment
11.) Must have a clean driving record
Travel Required? < 10% Travel
Physical Demands? (May choose multiple or add own)
12.) Requires long periods of data entry (6+ Hrs)
13.) Requires standing for long periods of time
14.) Requires repeated bending and lifting >20 lbs
15.) Typical Office Work
Decision Making, Autonomy, Budgeting Authority & Supervisory Responsibility
Scope of impact of decisions: Immediate department
Result of decisions: Impact limited to immediate work being performed
Problem Solving: Identifies problems, as needed escalates to others to resolve
Knowledge Level: Basic
Level of Autonomy: Follows established procedures
Budget Responsibility: No budget responsibility
Management: Does not supervise/manage others
If position formally manages/supervises others, What position(s) report to this position:
17.) [Bulleted list item]
18.) [Bulleted list item]
Key Internal and external contacts(Positions, not specific names):
Internal : TEAM MEMBERS, TEAM LEAD, MANAGERS
External: CLIENTS, VENDORS