We are looking for Service Desk Analyst candidates for a long-term contract opportunity with Service Desk Analysis experience.
Qualified candidates would have the following experience:
Demonstrated ability to:
- Ascertain and meet customer expectations
- Work effectively and independently in a fast-paced team environment where priorities can rapidly change
- Prioritize own work activities with minimal guidance and coaching
- Solve complex problems through discovery and analysis with minimal guidance
- Complete complex projects independently with minimal oversight and direction
- Manage competing priorities to meet goals
- Communicate effectively orally and in writing
- Provide, maintain, and follow technical documentation
Demonstrated comprehensive knowledge of the following tools/technologies:
?- Windows 10 and 11
?- Service Desk Ticketing
?- Incident Management
?- Problem Management
?- Asset Management
Education and/or Experience
Candidates must have IT Education or 2 years experience working in an IT Service Desk.
