We seek an experienced Business Operations Project Manager to support
payment operations for Our services platform including: App Store, Music, Cloud, TV, Movies, etc.
Payment methods we oversee include: Pay, credit/debit cards,
digital wallets, direct online banking, gift card and store credit, etc. This
is a fast-growing environment in support of a broad range of products, partners
and geographies.
In this role, you will be responsible for areas including, but not
limited to:
Providing day to day operational support including:
Communications to both internal cross-functional teams and external
partners
Tracking test and production issues and collaborating with internal
engineering teams as well as external partners to analyze, triage and resolve
the issue
Managing end-to-end testing execution for payments projects and providing
regular progress status reporting to business leadership
Supporting other operational PMs on the team with program management
and project documentation
Monitoring partner performance in the production environment and providing
alerting & status reporting to business teams
You must also have high level understanding ad experience with common
transactional, finance and reporting flows & systems, and a proven ability
to influence and collaborate across all levels of a complex organization.
Key Qualifications:
Comprehension of how credit card, digital wallets and other
alternative payment types function and the nuances of each
Knowledge of risk and compliance controls used in the payments
industry. Self-motivated and dedicated, with demonstrated analytical, creative
and critical thinking capabilities
Strong communication and presentation skills, written and verbal, to
all levels of an organization
Strong collaborative skills
Ability to work with ambiguity and flexibility to adapt to evolving
business requirements
Strong and exacting attention to details
Experience with operations support and/or project management
