Cadence is looking for a Senior
Desktop Support Engineer (Level 3) who is energetic, and a motivated
individual to provide best in class Deskside Support to Cadence's North America
region while working from our Corporate Headquarters in San Jose.
Successful candidate will be working with a team of 5 engineers in a Tech-Stop
providing support to the Corporate and NA Field employees. Engineer will have a key role &
responsible for supporting our engineering labs primarily running Linux OS.
This person will be joining a dynamic IT organization working with
& actively collaborating with cross functional groups, participating in
global IT projects, and working on improving processes and procedures to
support Cadence's operations.
The successful candidate should be interested in learning
and supporting cutting edge technologies to deliver Best in Class services to
our employees. Ability to quickly comprehend the functions and capabilities of
new technologies.
Must haves:
- 5~~@~~ years' experience working on windows & related
hardware.
- Hands on Linux experience is simply a must! We
need this candidate to be experienced with Linux and confident with
related hardware and OS.
- Hands on Mac experience is simply a must! We need
this candidate to have experience with MAC and confident with MAC
hardwareOS. Any additional skills on the backend infra of MAC is a
bonus.
- IT3 level support experience is needed in managing
escalated issues, working issue that have probably gone through level1
& 2 support.
- Experience mentoring teams, leading teams andor
driving initiatives.
Job Responsibilities:
- Linux OS installations, troubleshooting, maintenance,
service, and break-fix issues in multiple lab environments.
- Provides support and administration of Mac
workstations via JAMF management tools
- WindowsMAC
installations, troubleshooting, maintenance, service, and break-fix issues
- Provide Windows system (Server & Client)
administration & support.
- Provide support of
Microsoft SCCM/WSUS infrastructure.
- Troubleshoot applications issues on across multiple
platforms including smart devices.
- Assist users in daily problem solving and act as an
escalation point to our service desk that relate to local user issues @
San Jose Headquarters .
- May be required to work occasional unusual hours based
on emergencies and maintenance needs.
- Management inventory of systems & accessories while
adhering to asset management process.
- Manage your tickets while ensuring adherence to stated
SLA's for all Jira tickets
Job Qualifications:
- Bachelor's degree in Computer Science or related field
- 5~~@~~ years' continued experience in IT role preferable
within multinational.
- Experience troubleshooting windows & MAC systems in
global environment.
- Experience with Linux both installation &
troubleshooting.
- Experience with systems tools including SCCM
- Experience working on projects & ability to drive
& own initiatives is essential
Nice to have:
- Experience with all aspects of laptop, desktop &
peripheral hardware.
- Deep OS and configuration troubleshooting.
- Hands on Linux installation & troubleshooting
experience.
- Excellent communication skills which will be required
to engage with senior R&D and IT staff across the globe.
- Knowledge and ability to troubleshoot basic networking
problems.
- Ability to develop scripts to automate common
activities such as removing machines from the domain, adding or
subtracting applications post image, etc.
- Possesses excellent skills and experience in the
area of Install Building / Package building using Industry Best Practices
as well as Industry-known tools etc.
- Ability to build Windows OS images and upgrade of
OS & Microsoft O365 through SCCM.
- Software packaging and deployment through SCCM.
Additional
Skills/Preferences:
The
successful candidate should:
- Be a team player
- Excellent communication skills which will be required
to engage with senior R&D and IT staff across the globe.
- Confident abilities to communicate and present
effectively
- Be able to work and integrate well in a team
environment
- Have a pro-active attitude to problem solving and
optimization
Personal skills:
- Friendly, pleasant with high communication skill.
- Self-learner. Highly motivated. Open minded.
- Works independently. Requires minimal guidance.
- Ability to quickly comprehend the functions and
capabilities of new technologies
- Systematic view for complex environments
- Ready and enjoys learning new things with a can-do
attitude.
- Knowledge of the EDA business a bonus.
Compensation: 40-46 Hourly W2